Terms and Conditions

HomeLuxe – Terms & Conditions

Last updated: [03-12-2025]

Welcome to HomeLuxe. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of any products from HomeLuxe (Pty) Ltd. By accessing our site or placing an order, you agree to these Terms in full.

Please read them carefully.

1. Supplier Information (ECTA-Compliant)

HomeLuxe (Pty) Ltd

Registration Number: 2009/006752/23

Email: info@homeluxe.co.za

This information is provided in accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

2. Definitions

  • “We”, “us”, “our” refer to HomeLuxe (Pty) Ltd.
  • “You”, “customer”, “user” refer to any person accessing the website or purchasing goods.
  • “Website” refers to www.homeluxe.co.za.

3. Use of Website

By using our website, you agree that:

  • You are over 18, or legally permitted to enter into online transactions.
  • You will not misuse the site, engage in fraudulent activity, or violate applicable laws.
  • All information you provide (billing, delivery, registration details) is accurate and complete.

We reserve the right to suspend access or cancel orders where misuse is detected.

4. Products & Availability

We sell home décor products including accessories, furnishings, textiles, lighting, and related goods.

  • Product descriptions, dimensions, and specifications are listed to the best of our ability.
  • Colours and textures may vary slightly due to screen/device settings.
  • All products are subject to availability.
  • If an item becomes unavailable after payment, we will notify you and issue a refund or offer an alternative.

5. Pricing & Payment

  • All prices are listed in South African Rand (ZAR).
  • Prices include VAT, where applicable.
  • Delivery/shipping fees are added at checkout and shown before payment.
  • We accept the following payment methods: [e.g., Credit/Debit Card, EFT, PayFast, PayGate].

Payment Security

All payments are processed through secure, PCI-compliant third-party payment gateways.

HomeLuxe does not store your card information.

6. Order Process (ECTA Requirements)

Order Confirmation

  • Once you place an order, you will receive an email confirming receipt.
  • This confirmation does not mean your order is accepted.

Order Acceptance

Your order is accepted once:

  • Payment is successfully received, and
  • We send you an order dispatch/shipping confirmation.

Before checkout, you will have an opportunity to review and correct any errors.

7. Delivery & Shipping

  • Delivery times vary by location but generally range from 3–7 business days for major cities.
  • Delays may occur due to courier issues, stock delays, or public holidays.
  • Risk of loss or damage passes to the customer once the order is delivered to the address provided.
  • If we cannot deliver within a reasonable time, you may cancel the order and receive a full refund.

8. Returns & Refunds (CPA & ECTA-Compliant)

Our full Return and Refund Policy is available on the website. Key rights include:

8.1 Cooling-Off Right (ECTA)

You may cancel a purchase within 7 business days of receiving the goods if:

  • They are unused,
  • In original packaging,
  • And unopened.

You will be responsible for return courier fees.

8.2 Defective Goods (CPA – 6 Month Warranty)

If goods are defective, unsafe, or not as advertised, you are entitled to:

  • Repair,
  • Replacement, or
  • Refund.

HomeLuxe covers return courier fees for defective items.

8.3 Non-Returnable Goods

For hygiene or customisation reasons, these items cannot be returned unless defective:

  • Custom-made products
  • Clearance or final-sale items
  • Used or damaged goods

9. Cancellations

Before Shipping

You may cancel your order if it has not yet been dispatched.

After Shipping

Cancellation rights fall under the cooling-off period or standard returns process.

10. Warranty

All products carry a 6-month quality warranty under the Consumer Protection Act (CPA).

This excludes:

  • Damage from misuse, negligence, or accidents
  • Normal wear and tear
  • Failure to follow product care instructions

11. Intellectual Property

All content on this website is owned by or licensed to HomeLuxe, including:

  • Product images
  • Text, descriptions, and graphics
  • Logos, branding, and layout
  • Website design

No content may be copied, reproduced, or used without written permission.

12. Privacy & Personal Information (POPIA)

We are committed to protecting your personal information as required by the Protection of Personal Information Act (POPIA).

We collect and use data only for:

  • Processing orders
  • Deliveries and communication
  • Improving user experience
  • Complying with legal requirements

Your data will not be shared with third parties except for payment gateways and couriers needed to fulfil your order.

For full details, see our Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by South African law:

  • HomeLuxe is not liable for indirect, incidental, or consequential damages.
  • We are not responsible for losses arising from incorrect use of products.
  • Liability for defective goods is limited to repair, replacement, or refund as provided under the CPA.

14. Indemnity

By using our website, you agree to indemnify HomeLuxe from all claims, losses, or damages arising from misuse of the site or breach of these Terms.

15. Third-Party Links

Our website may contain links to third-party sites. These sites are not controlled by us, and we are not responsible for their content, security, or privacy practices.

16. Changes to Terms

We may update or modify these Terms at any time.

Changes become effective once published on the website.

Continued use of the website constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be resolved under South African jurisdiction.

18. Contact Information

For any questions about these Terms, please contact:

Email: info@homeluxe.co.za

WhatsApp: +27710771444